Shipping Policy
Shipping Policy
1. Order Processing Time
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All orders are processed within 24 hours of placement.
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Orders placed after 6:00 PM will be processed the next business day.
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Custom and bulk orders may take additional time, depending on the complexity and quantity.
2. Delivery Timelines
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Standard Delivery: Orders are delivered within 6 to 12 hours in local serviceable areas.
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Same-Day Delivery: Available for select locations if the order is placed before 12:00 PM.
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Midnight & Fixed-Time Delivery: We offer special delivery slots for birthdays, anniversaries, and other celebrations. Charges may apply.
3. Shipping Charges
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Free Delivery on orders above ₹___ (Specify amount).
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A nominal delivery fee is applicable for orders below the free shipping threshold and special deliveries.
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The exact shipping charge will be displayed at checkout.
4. Delivery Locations
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We currently deliver across [List serviceable cities/areas].
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If your area is not listed, please contact our support team for delivery feasibility.
5. Delivery Partner & Tracking
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We use trusted local delivery partners to ensure fresh and timely delivery.
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Order tracking details will be sent via email/SMS once dispatched.
6. Delivery Guidelines
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Ensure the correct delivery address and recipient’s contact number are provided.
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If the recipient is unavailable, our delivery agent will attempt to contact them.
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In case of failed delivery attempts due to incorrect address/unavailability, re-delivery may incur additional charges.
7. Order Modifications & Cancellations
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Changes to delivery address/timing can be requested within 2 hours of placing the order.
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Cancellations can be made before order processing. Once dispatched, cancellations are not permitted.
8. Refund & Replacement Policy
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If the product is damaged or incorrect, notify us within 2 hours of delivery with clear images.
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Refunds/replacements will be processed based on our quality check.
For any further assistance, reach out to us at email info.thecakeking@gmail.com