Shipping Policy

Shipping Policy

1. Order Processing Time

  • All orders are processed within 24 hours of placement.

  • Orders placed after 6:00 PM will be processed the next business day.

  • Custom and bulk orders may take additional time, depending on the complexity and quantity.

2. Delivery Timelines

  • Standard Delivery: Orders are delivered within 6 to 12 hours in local serviceable areas.

  • Same-Day Delivery: Available for select locations if the order is placed before 12:00 PM.

  • Midnight & Fixed-Time Delivery: We offer special delivery slots for birthdays, anniversaries, and other celebrations. Charges may apply.

3. Shipping Charges

  • Free Delivery on orders above ₹___ (Specify amount).

  • A nominal delivery fee is applicable for orders below the free shipping threshold and special deliveries.

  • The exact shipping charge will be displayed at checkout.

4. Delivery Locations

  • We currently deliver across [List serviceable cities/areas].

  • If your area is not listed, please contact our support team for delivery feasibility.

5. Delivery Partner & Tracking

  • We use trusted local delivery partners to ensure fresh and timely delivery.

  • Order tracking details will be sent via email/SMS once dispatched.

6. Delivery Guidelines

  • Ensure the correct delivery address and recipient’s contact number are provided.

  • If the recipient is unavailable, our delivery agent will attempt to contact them.

  • In case of failed delivery attempts due to incorrect address/unavailability, re-delivery may incur additional charges.

7. Order Modifications & Cancellations

  • Changes to delivery address/timing can be requested within 2 hours of placing the order.

  • Cancellations can be made before order processing. Once dispatched, cancellations are not permitted.

8. Refund & Replacement Policy

  • If the product is damaged or incorrect, notify us within 2 hours of delivery with clear images.

  • Refunds/replacements will be processed based on our quality check.

For any further assistance, reach out to us at  email info.thecakeking@gmail.com